Operations Manager - SCOM

OpsMgr 2007: Le troubleshooting de vos agents de supervision (gray state) décortiqué ! (KB 2288515)

J'ai le plaisir de vous annoncer la disponibilité d'un nouvel article technique (KB 2288515) au sein de la base de connaissance de l'éditeur permettant de diagnostiquer les agents de supervision dans un état indisponible (gray state) !

Au menu:

• La théorie : Les principales raisons de cet état:
• Heartbeat failure, Invalid Configuration, System workflows failure
• OpsMgr Database/DW Performance , RMS or Primary MS or Gateway Performance
• Network/Authentication issues, Health service is not running
• La pratique : 5 exemples/scénarios sont exposés avec la résolution de l'incident.
1. There are only few agents that are impacted and they report to different management servers. Agents stay in this state all the time. Clearing the agent cache helps in resolving the problem temporarily. However the problem comes back after a few days.
2. There are only few agents that are impacted and they report to different management servers. Agents stay in this state all the time. Clearing the agent cache doesn’t help.
3. All the agents reporting to one particular management server/gateway are grayed out.
4. All the agents reporting to one particular management server flip-flop from gray to healthy and healthy to gray state intermittently.
5. All the agents reporting in the environment keep flip flopping from gray to healthy and healthy to gray state intermittently.

Bref, je vous recommande chaudement la lecture de ce dernier qui est un petit bijou en la matière.

• Troubleshooting gray agent states in System Center Operations Manager 2007